Shipping Policy
Shipping and Delivery
We want to make the ordering and shipping process as clear and simple as possible. If you have questions or issues, our customer service is always at your disposal. Below we explain how orders are handled and shipped on fitsclassic.com.
Shipping Costs
On fitsclassic.com, shipping is free for all orders, with no minimum purchase required. Items are delivered directly to the provided address, with no extra charges.
Processing and Shipping
Have you found your favourite item? Perfect, we strive to deliver it to you as quickly as possible. Each order is prepared with care and speed.
Here is how it works:
- After receiving the order, we need 1-2 working days to process it. Orders received on weekends or during holidays may experience slight delays.
- Once processed, the order is shipped. The average delivery time is 6-8 working days.
Therefore, the total shipping time is generally between 7-10 working days.
Cut-off time for orders: 22:00 (CET/CEST – Rome Time)
At the time of shipping, you will receive an email with the tracking code to monitor the delivery status. Instructions for tracking are available in the dedicated section.
Do you need your order to be sent the same day? Contact us by phone: we will do our best to assist you.
Delivery Received
Has the package arrived? We hope you are satisfied. If something is not right or you wish to return an item, you can find all the information in our return and refund policy.
Damaged Item?
We are sorry for the inconvenience. In rare cases, a product may be damaged during transport. In such cases, we will send you a free replacement. If the problem recurs, we will proceed with a full refund.
Order Not Received?
If the package is lost or undeliverable for logistical reasons, we will send you a replacement at no extra cost. If the order does not arrive within 60 days, we will issue a full refund.
Need help? Our customer service is here to assist you.